AI Support That
Sees & Solves
— Instantly
Deploy an AI Support Engineer that handles L1–L4 tickets, walks users through fixes via live screen share, and escalates with full context when humans are needed.
87%
Auto-resolution rate
4min
Avg. resolution time
L1–L4
Support tiers covered
∞
Concurrent sessions
Sub-Use Cases
Every Support Scenario, Covered
🔧
L1 Technical Support
Resolve common issues: password resets, software errors, connectivity problems — automatically, 24/7
🚀
SaaS Onboarding
Guide new users through product setup with screen share walkthroughs and interactive AI tutorials.
🛠️
Product Troubleshooting
AI diagnoses issues by watching the user’s screen, identifies root cause, and provides step-by-step fixes.
💻
IT Helpdesk
Handle IT requests, software installation, VPN setup, and device config with zero human intervention.
😤
Customer Complaint Handling
Empathetic AI resolves complaints, offers solutions, and escalates to humans with full emotional context.
👥
Internal Employee Support
HR queries, IT issues, expense questions — your internal support bot that knows your entire company.
📦
Software Installation Guidance
Screen share + step-by-step AI walkthrough for any software installation or configuration process.
⚙️
Step-by-step Configuration
AI guides users through complex configurations, checking each step visually via screen share.
👨💼
Escalation to Human Agent
Smooth handoff with full conversation history, screen recording, and issue summary for human agents.
Live Screen Share
AI That Sees What Your Customer Sees
No more “can you describe what you see?” — Assysta AI joins the session visually, annotates the screen, and guides users with precision arrows and highlights.
- Real-time screen annotation with AI pointer
- Highlight problematic areas automatically
- Step-by-step visual instructions overlaid on screen
- Session recording for compliance & training
- Works in any browser — zero plugins required
AI Capabilities
Powered by Enterprise-Grade AI
📚
RAG Knowledge Base
Answers from your docs, FAQs, and runbooks — always accurate, always current.
🧠
Session Memory
Remembers full conversation context — no repeating information, ever.
🔗
Tool Calling
Checks ticket status, updates CRM, sends notifications — all mid-conversation.
🖥️
Screen Instruction
Visually explains steps on the user’s actual screen using AI annotation.
GET STARTED TODAY
Deploy Your AI Support Engineer Today
Start resolving 87% of tickets automatically. No complex setup — live in 30 minutes.
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